DGT - BPX

Implementation of Infor CloudSuite Industrial: SM & CRM Modules

Company Description

DGT is a leading producer of telecommunications systems in Central Europe, and requested an Infor Cloudsuite Industrial implementation that covered two ends of the business process:  CRM and Service Management.

BPX Solution

  • Implemented CRM & Service Management modules to increase business efficiency​
  • Deployment of CRM & SM modules to enable the client to better understand their customer

Client Outcomes

  • Improved organization​
  • Enhanced communication with deployment of CRM​
  • Improved Customer Service with deployment of CRM​
  • Everyday tasks automated​
  • Improved efficiency with new teams​
  • Improved analytical data & reporting