Implementation of Infor CloudSuite Industrial: SM & CRM Modules

Company Description

DGT is a leading producer of telecommunications systems in Central Europe, and requested an Infor Cloudsuite Industrial implementation that covered two ends of the business process:  CRM and Service Management.

BPX Solution

• Implemented CRM & Service Management modules to increase business efficiency​
• Deployment of CRM & SM modules to enable the client to better understand their customer

Client Outcomes​

• Improved organization​
• Enhanced communication with deployment of CRM​
• Improved Customer Service with deployment of CRM​
• Everyday tasks automated​
• Improved efficiency with new teams​
• Improved analytical data & reporting