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  • ServiceNow

    ServiceNow is changing the way people work. By placing a service-oriented lens on the activities, tasks and processes that make up the day to day work life, we help the modern enterprise operate faster, and be more scalable than ever before. As an enterprise cloud company, ServiceNow provides a service model that defines, structures, and automates the flow of work, removing email and spreadsheets from the process to streamline the delivery of services.

    Service Management is a discipline for the entire enterprise.  With roots in IT, ServiceNow solutions address all the service domains of modern enterprises including Human Resources, Facilities and IT.

    Nearly everything can be delivered “as a service” in ServiceNow, with people, across the enterprise, working together to manage existing and create new services at a record pace.

    BPX Consultants provide implementation, maintenance, integration, and development of solutions on the ServiceNow platform.  Whether you started operating the platform and need assistance or are looking for an experience alternate provider to help, BPX is ready to help you with all of your ServiceNow needs.

    Our Solutions
    And how does all of it go, i.e. our services

    Consulting Services

    Scope of consulting services:

    • audits of management systems
    • process modeling
    • development of services directory
    • creation of processes and services indicators
    • system implementation projects
    • trainings and tool workshops

    Implementation Services

    Scope of implementation services:

    • System implementation and customizing
    • Project Management (AGILE, waterfall or mixed methodology)
    • Pre-implementation analysis
    • Pre-implementation workshops with customer
    • UI/UX platform design
    • Post-implementation analysis
    • External system interface/integration
    • UI Language translations
    • ServiceNow Service Portal implementation
    • Upgrade to new ServiceNow versions

    What may seem like an end of the implementation project for BPX, is just the beginning of a long cooperation with the customer. We do not finish projects at the phase of implementation and trainings, following the implementation the customer can benefit from ongoing support at an agreed service level. This allows the customer to make changes and corrections as part of the first line support. We successfully finished more than 70 implementation projects of ServiceNow products. The BPX team of experts carries out activities both on local and the international markets.

    Application development

    Scope of development services:

    • Gathering Customer Requirements
    • Dedicated Application Projects
    • Creation of Mobile Applications
    • Implementation According to ServiceNow Scope Application Best Practices
    • Support and Improvement Process

    Delivering applications fast enough to keep up with business demands is challenging, but app development on the ServiceNow Platform makes it easy for your employees — including administrators and other low‑code developers — to build cloud‑native applications that improve how your business works. Developers can quickly create powerful applications using our Studio IDE and a rich set of pre‑built services and templates. And because all applications are on our Platform, integrating with other ServiceNow applications is a breeze.
    Most importantly, ServiceNow empowers employees across your enterprise to create the applications they need. With our Delegated Development feature, for example, IT can safely enable developers to build apps for their own groups without losing control, creating risks for the business, or hiring more admins.

    ServiceNow Support and Maintenance

    Scope of support & maintenance services:

    • Development and Maintenance of the System
    • Fixed Service Agreements
    • Maintaining the System in Accordance with SLA Terms
    • 24/7/365 Support Activities

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